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I can’t hear my partner.

This article discusses common errors when you cannot hear others in the session

Question

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I can’t hear you / my partner / colleague 

I understand how frustrating it can be when you can't hear your partner. If they are unmuted and the issue persists, here are a few things to check on your end:


  1. Verify Audio Output Settings
    • On Windows: Click the speaker icon in the taskbar and ensure the correct output device is selected.
    • On Mac: Go to System Settings > Sound and confirm the correct output is chosen.
    • Are you using bluetooth headphones? If so, please make sure they are connected correctly. You can check which audio device THNK World is using by clicking the camera icon on the upper right corner of your screen in THNK World.
  2. Check Your Device’s Audio Settings
    • Ensure you've allowed microphone access in your computer's Privacy & Security settings. This is sometimes turned off by default.
    • Ensure your computer is not muted and the volume is turned up.
    • If using external speakers or headphones, verify that they are connected properly and set as the default output device.
  3. Check Browser Settings
    • Right-click on the browser tab and ensure it is not muted
    • Some browsers may block audio by default. To check:
      • Google Chrome & Edge: Go to Settings > Privacy & Security > Site Settings and ensure the site has permission to use the microphone and speakers.
      • Firefox: Click the lock icon in the address bar and check if audio access is allowed.
      • Safari: Go to Safari > Settings > Websites and look under Microphone to ensure access is enabled.
  4. Try a Different Browser or Restart Your Device
    • If the issue persists, try switching to another browser (Chrome, Firefox, Edge, Safari).
    • Restart your computer to refresh system settings.

  5. Refresh

    1. If you're still having issues, please refresh your browser which often solves many issues.
    2. You can also try logging out and logging back in which can help as well.

If none of these steps resolve the issue, let me know what device and browser you’re using, and I’d be happy to help further!