THNK world information
Getting started
- How do I contact THNK World support?
- What is the response time for support queries?
- How can I provide feedback on the platform?
- When is the help desk available?
- When is human support available?
- Where can I send an email?
- What is THNK World?
- How do I create an account?
- How do I log in?
- I can’t find my invitation email.
- My invitation has expired. How can I activate my account?
- What browsers work best for THNK World?
- Can I use THNK World on a mobile phone or tablet?
- How do I sign up for a session?
- What time zone are sessions displayed in?
- How do I check my time zone in my computer's operating system settings?
- I can't find the meeting room link for my session.
- I’ve done the onboarding, but I wanted to check if there is anything else we need to prepare for our first social mission session
- Can I be in the same room as a colleague so we can do the session together?
Technical
- I can’t log in.
- I'm using a ARM-based computer and having issues with THNK World
- My session isn’t loading.
- My sound or my partner's sound is not working
- I can’t hear my partner.
- My partner can’t hear or see me.
- The videos on the platform are slow or lagging.
- I get a message that my camera is unavailable.
- How do I type on the platform?
- I lost what I typed on the screen.
- I wasn’t matched with a partner.
- I arrived late and couldn’t join the session.
- My partner hasn’t turned on their camera.
- Am I supposed to write my responses or speak?
- What should I do if my partner does not turn on their camera?
- I was paired with someone I don't want to work with.
- I get a "Page Not Found" error message.
- How do I give permission for audio / video in my browser?
- I can’t access THNK World on my company laptop.
- What is incognito mode?
- I’m having issues accessing THNK World on a Safari browser.
- I can’t see the help chat box.
- I'm having connection issues. What should I do?
- I can’t log in—how can I reset my password?
- The platform is not loading properly—what should I check?
- How do I clear my cache or delete my cookies?
- How do I disable extensions?
- What are the recommended internet and hardware requirements?
- I lost where I was on the canvas.
- How do I see previous steps in the mission?
- My video is slow, lagging or frozen
- What is SSO and am I using it?
- How do I solve camera issues?
- I cannot play the videos.
- I'm in China and the platform is very slow.
- The AI coach is not working.
Session specifics
- I showed up on time but was not matched with a partner.
- I showed up late and was not matched—what now?
- I need to leave early—what should I do?
- My partner dropped off during a session.
- My partner did not return / come back / rejoin
- I experienced inappropriate behavior in a session.
- I lost where I was on the canvas.
- I cannot access the AI coach.
- I accidentally dropped out of the session. How can I rejoin?
- I am located in China and cannot access the AI Coach.
- Will we receive materials afterwards?
- Can I access session materials later?
- How do I continue learning with my group?
- Is there any follow-up work or post-work?
- The session is almost over but we're not done yet. Can we stay and keep going?
- Can I do a different mission?
- Is there a way to access session recordings if I missed a part of the discussion?
- If I don't speak English, can I still join?
- I don’t remember my partner's name, can you look it up for me?
- Where are you? Shall we meet in person?
- I'm still waiting for the session to start
- I clicked next, but we're not progressing
- I clicked I'm ready, but we're not starting
- I'm in China and I can't seem to join
- My partner is in China and doesn't seem to be joining
- Do you know which colleague I will meet with?
- How to remove pop-up
- Can I share materials from the session with people not in the program?