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My partner can’t hear or see me.

This article discusses common errors with your video or audio

Question

Suggested Answer

My partner can’t hear/see me.
  1. Please ensure your camera/microphone permissions are allowed in browser settings and in the THNK World site settings.
  2. Close any other video conferencing apps.
  3. Please also check that you've allowed camera/microphone access in your computer's Privacy & Security settings.
  4. If you're still having issues, please refresh your browser which often solves many issues. You can also try logging out and logging back in which can sometimes help as well.