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I'm still waiting for the session to start

This article describes what you should do if you have been waiting a long time for the session to start or it seems like you still haven't joined fully

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I'm still waiting for the session to start or the status is still "is joining"

In the first 10 minutes of the session, we are matching everyone who has joined. Please wait a few more minutes while we find you a partner. If you are still waiting after 5 minutes, please get in touch again. 

We are aware of issues for some participants in China; if you are located in China please let me know.