My sound or my partner's sound is not working

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My sound or my partner's /colleague's sound is not working

I understand how frustrating it can be when you can't hear your partner. If they are unmuted and the issue persists, here are a few things to check on your end:

1. Check if you both have the correct audio and microphone devices connected on THNK World.
   • Click the camera icon on the upper right corner of your screen.
   • Ensure the correct audio devices are selected.
2. Check Your Device’s Volume & Mute Settings
   
   • Ensure your computer is not muted and the volume is turned up.
   • If using external speakers or headphones, verify that they are connected properly and set as the default output device.
3. Confirm Your Browser Tab Is Unmuted
   
   • Right-click on the browser tab and ensure it is not muted.
4. Verify Audio Output Settings
   
   • On Windows: Click the speaker icon in the taskbar and ensure the correct output device is selected.
   • On Mac: Go to System Settings > Sound and confirm the correct output is chosen.
5. Check Site Permissions
   
   • Some browsers may block audio by default. To check:
     • Google Chrome & Edge: Go to Settings > Privacy & Security > Site Settings and ensure the site has permission to use the microphone and speakers.
     • Firefox: Click the lock icon in the address bar and check if audio access is allowed.
     • Safari: Go to Safari > Settings > Websites and look under Microphone to ensure access is enabled.
6. Try a Different Browser or Restart Your Device
   
   • If the issue persists, try switching to another browser (Chrome, Firefox, Edge, Safari).
   • Restart your computer to refresh system settings.

If none of these steps resolve the issue, let me know what device and browser you’re using, and I’d be happy to help further!